Shipping policy

Last updated: September 27, 2026

Shipping Policy — DualScent

1. Shipping area

We currently ship only within the contiguous United States (the 48 contiguous states and the District of Columbia).

We do not currently ship to Alaska, Hawaii, Puerto Rico, military addresses (APO/FPO/DPO), other U.S. territories, or outside the United States. If an address is not eligible, checkout will not show shipping options for it.

2. Rates

  • Orders under $79: $7.99 standard shipping.
  • Orders of $79 or more: free shipping.

The threshold is based on the product subtotal shown at checkout. The final shipping cost is always shown before you complete payment.

3. Processing and delivery times

  • Processing and dispatch: usually 1–2 business days after your order is confirmed.
  • Delivery: usually 4–7 business days after dispatch.

These times are estimates and are not guaranteed. Weekends, holidays, carrier delays, weather conditions, high-demand periods and other circumstances outside our control may affect delivery.

4. Tracking

When a tracking number is available, we'll email it to you. If your order ships in more than one package, you may receive more than one tracking number and the packages may arrive on different days.

5. Shipping address

You are responsible for providing a complete and correct address. If you need to change it, email us as soon as possible; we can't guarantee address changes once order preparation has started.

If a package is returned due to an incorrect or incomplete address, or because it was unclaimed or refused, shipping costs (and, where applicable, re-shipping costs) may not be recoverable. We'll contact you to agree on the best possible solution.

6. Delayed, lost or damaged packages

If your package shows as delivered but you didn't receive it, or if it arrives damaged, contact us within 7 days of the delivery date (or the estimated delivery date). We'll review the case with the carrier and provide the appropriate resolution once verified. See also our Returns & Refunds Policy.

7. Shipping refunds

Shipping charges paid are non-refundable unless the issue was caused by our error, our supplier's or the carrier's, or as applicable under the resolution for your case.

8. Contact

Questions about a shipment? Email us at support@dual-scent.com and include your order number.